- Other Fluke companies:
- Fluke
- Fluke Biomedical
- Fluke Networks
- Fluke Process Instruments
See more Fluke brands
The MET/SUPPORT Gold annual membership program provides premier support services that help you fully uncover the full power of your software and become a more productive MET/CAL and MET/TEAM software user. With the access to technical experts, the most up-to-date software, access to a large library of warranted procedures, you have the peace of mind that your lab operations are always up and running at the highest efficiency and compliance.
Maximize your software investment over time
Use only a few of the Gold services and you can easily recover more than the cost or your annual membership fee.
MET/SUPPORT Gold services include:
- Priority access to software support
- Free software upgrades and updates
- Free access to the Warranted MET/CAL Procedures Library
- Free access to My MET/SUPPORT member-only premium content
- 20% discount on calibration software training classes
- Discount on custom procedure development
- QA/Test Server licenses
- License transfer from legacy MET/BASE to the latest MET/TEAM Express software*
- Special MET/SUPPORT Gold only promotions
MET/SUPPORT site for MET/CAL® software users
A special web site » is available to support Fluke Calibration Software customers. This site contains information of interest to users of Fluke Calibration's MET/CAL® and MET/TEAM® programs. Most of this site is open to all MET/CAL® users; however certain areas are reserved for MET/SUPPORT Gold customers. These special Gold members’ areas include access to download the latest version of MET/TEAM and MET/CAL software, as well as the Warranted Procedures library.
Technical Support with Priority Access /Attention
MET/SUPPORT Customers receive the highest priority in technical support requests. Members can submit a priority support request on My MET/SUPPORT member website after registration and log in or reach technical support through email directly. Members can also call the MET/SUPPORT Gold hotline Monday through Friday between 7:30 a.m. and 4:00 p.m. Pacific Time (U.S., Canada, Mexico, Central and South America) or Greenwich Mean Time (Europe) to talk to one of our highly qualified software experts. Your questions will receive priority attention. Training classes and onsite implementation along with knowledgebase articles cover questions on the usability of the applications and are not considered technical support. (Please note that availability is limited in the Asia Pacific Region and is dependent on local resources on a country-by-country basis. Contact your local Fluke office or representative for definition of available priority support services. All services are not equally available in all countries.)
Warranted Procedures Library
The procedures in the MET/CAL® Warranted Procedure Library have been carefully written and tested in accordance with manufacturers' recommended calibration procedures. They provide the extra assurance of quality that our customers have requested and are normally available only on a cost-per-procedure basis. MET/SUPPORT Gold members have free unlimited access to the Warranted Procedures Library, a valuable benefit that will save you time and help increase your productivity. New procedures are developed and added to the library regularly. View the current listing at the MY MET/SUPPORT membership center.
Learn more about MET/CAL Warranted Procedures.
* Additional items are required to be purchased based on the version you have. Please click here to find the requirement in detail.
Software upgrades and updates
MET/SUPPORT Gold customers have direct access to download latest version of MET/CAL and MET/TEAM software. This could include major releases and/or minor software updates and patches.
Gold program members can upgrade to any new version of MET/CAL® and MET/TEAM® released during their enrollment period - free of charge. Major software releases typically occur every 12 months, and minor updates happen a few times during the year. With immediate access to software upgrades and updates, you have the peace of mind that comes from knowing you will always have the most current version of the software, plus priority support to help you get it up and running.
Training discount
We'll include a 20% discount on any calibration software training course you schedule within your active Gold membership. Our experienced trainers combine lectures with hands-on experience in a small classroom environment that provides personal attention and encourages group interaction.
Discount on custom calibration procedure development
If you don't see the procedures you need in our procedure library, we can develop them for you. Our highly trained software engineers will create the right procedures for your workload upon request, saving you time and effort. With your Gold membership, now you save money as well - MET/SUPPORT Gold members are eligible for procedure development discounts of up to 20%.
QA/Test Server Licenses
Your quality process may require maintaining a quality assurance or testing server to ensure operational requirements are met before implementing a new versions of software. MET/SUPPORT Gold members can request licenses for their QA or test server that are active within the duration of their membership period.
Who is eligible for MET/SUPPORT Gold?
The MET/SUPPORT Gold program is currently available in the United States, Canada, Mexico, Central and South America and Europe. Customers in other countries should contact your local Fluke representative for availability of the MET/SUPPORT Gold program in your country. Our ability to offer MET/SUPPORT Gold in the Asia Pacific region is subject to the availability of local resources and will continue to be further developed.
