Silver CarePlan

Terms and conditions

1. Your extended warranty covers instrument repairs for parts and labor under the same terms as your new instrument factory warranty. Current Terms and Conditions of Sale are located at Terms.
2. Instruments showing signs of failure due to physical abuse, improper operation or application as determined by our labs are not covered under these Silver CarePlans. As a current plan holder you will receive 15 % off standard repair pricing for these out-of-plan services.
3. Not all calibrations are available for all products or in all countries.
4. PCN (product change notice) updates concern operations and specifications important to maintaining proper product operation. Only level 1 and level 2 PCN changes are installed under these CarePlans.
5. Calibrations are not performed and PCNs are not installed under these CarePlans on instruments that do not require repair or are evaluated as “no-fault found” on our technician’s final analysis. In the case where your instrument was evaluated as “no fault found” you may obtain a calibration while your instrument is in our lab by purchasing a calibration at a 15 % discount from our current list price. An additional purchase order or other billing authorization will be required for these services.
6. Repairs are not covered under these plans for the first 60 days from the CarePlan purchase date.
7. You may transfer ownership of a CarePlan for the same model and serial number for which the original plan was purchased. Ownership changes must be registered in order to receive service.
8. Fluke provides pre-paid return freight using common ground carrier or best method, non-insured. Requests for other freight arrangements, special carriers and routings or insurance coverage is not covered under these Silver Care Plan services. If you require these special services, they may be arranged by contacting your Fluke service facility.
9. Return freight and customs for international shipments are the responsibility of the customer.